FAQs

Where are the various meeting points?

  • Children beginner (level 5) to experts (level 2) groups meet at the Young Eagle in front of Hotel Sonnenburg
  • Children (level 1) and teen groups: outside the Ski School
  • Snowboard: outside the Ski School
  • Adults: outside the Ski School
  • Private lessons: on agreement, pick-up from the hotel

Is the ski pass included in the course fee?

No, every participant needs to purchase a valid ski pass. Information at: http://www.skiarlberg.at/de/regionen/tickets

Do beginners need a ski pass?

You do not need a ski pass as long as you stay in the beginners' area (Young Eagle area).

Can our children join the same group?

We cannot promise that your children will be in the same group. If your children are at the same performance level however, there is usually no problem in signing them up for the same group.

Is there a possibility to book lunch care for our children?

We offer the possibility for children to have lunch with the ski instructor. You, as parents, can decide each day whether you want us to supervise your child at midday.

If your child participates at lunch care, please give the ski instructor 14 Euro for lunch.

Is it possible to postpone a course in case of bad weather?

No, if you have booked a course, there is no possibility to postpone or cancel the course in case of bad weather or other events. Course cancellations due to weather conditions (force majeure) will not be refunded.

Can the booking of a group course be changed into a private lesson booking?

In general yes, if there is an instructor available during the desired time. You will have to pay the difference between the group course fee and cost of the private lesson.

What is the maximum number of participants in group courses?

The maximum group size is 12 people. We always try however, also in your interest, to organise groups with as little participants as possible.

Will I be refunded the course fee if I or my child get injured or ill?

Upon presentation of a medical certificate (hospital or local doctor), you will be refunded the difference for non-used course days.

What if I have more questions?

If you have other questions or need additional information, contact us - on-site, by phone, by e-mail - we are here for you!